At SOHIMBRU S.A. / Floris Hotel Arlequin, we are committed to protecting your privacy and safeguarding your personal information. We handle the information you entrust to us responsibly and in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR).
This Privacy Statement explains what information we collect, how we use it, why we use it, and how this may benefit your experience on our website and during your relationship with us. We want to help you make informed decisions, so please take a moment to read the sections below.
SOHIMBRU S.A. / Floris Hotel Arlequin, affiliates and service providersIn order to provide access to the services and products we offer, SOHIMBRU S.A. / Floris Hotel Arlequin operates directly, or through selected affiliates and service providers, one or more websites and online services.
Any third party acting as an affiliate, partner or service provider of SOHIMBRU S.A. / Floris Hotel Arlequin will only be allowed to collect or process personal information on our behalf where this is necessary for the provision of our services, and where appropriate contractual and legal safeguards are in place.
Types of information we collectInformation may be collected as part of:
- fulfilling reservation or information requests;
- purchasing products or services;
- subscribing to communications or offers;
- submitting a job application;
- responding to communications from us, such as surveys, promotional offers or reservation confirmations;
- contacting us by email, telephone, contact form or other communication channels.
We aim to collect information only with your knowledge and, where required, with your permission.
The types of personal information we may collect include your name, address, email address, telephone number, reservation details, payment information, billing information, arrival and departure dates, room preferences, special requests, communication preferences and any other information necessary to fulfil your reservation or request.
In certain cases, special requests may contain sensitive information, for example information relating to health or accessibility needs. We only process such information where it is necessary to provide the requested service and, where required, with your explicit consent.
SOHIMBRU S.A. / Floris Hotel Arlequin may also collect non-personally identifiable information, such as website usage data, browser type, device information, communication preferences, travel habits, aggregated data relating to stays, and responses to promotional offers or surveys.
Purpose for collection, processing and disclosure Collection and useSOHIMBRU S.A. / Floris Hotel Arlequin is committed to informing you about the collection and use of personal information provided by, or collected from, visitors using our websites, products and services.
It is our practice not to ask you for information unless we need it or intend to use it for a legitimate purpose. Some of the main purposes for collecting and processing your personal information are:
- processing reservations and related transactions;
- responding to requests for information;
- providing hotel services before, during and after your stay;
- processing payments and invoices;
- managing customer service and guest communication;
- improving our website, services and guest experience;
- conducting market research or satisfaction surveys;
- sending marketing communications, offers or updates where permitted by law;
- complying with legal, accounting, tax, administrative or regulatory obligations;
- protecting the rights, safety and property of our guests, employees and business.
Where required, we process your personal information on the basis of one or more legal grounds, including performance of a contract, compliance with a legal obligation, our legitimate business interests, your consent, or the protection of vital interests.
You will usually have the choice not to submit certain personal information. However, not providing certain information may affect our ability to provide the requested service. For example, not providing a name or contact details may prevent us from processing a reservation.
Processing and disclosureIn most cases, the information you provide is added to a local or secure digital database. In the course of processing your information, it may be necessary to transfer your personal information to affiliates, hotel systems, booking platforms, payment providers, IT providers, marketing providers, customer service providers, or other third-party service providers.
As a general practice, SOHIMBRU S.A. / Floris Hotel Arlequin does not sell, rent or give your personal information to unaffiliated third parties for their own commercial purposes.
Situations in which we may disclose your information to others include:
- when we have received your consent to do so;
- when sharing your information is required to provide products or services you requested;
- when service providers perform business activities on our behalf, such as credit card processing, reservation management, IT support, customer support, market research or database management;
- when disclosure is required to comply with legal, regulatory, tax, accounting or administrative obligations;
- when disclosure is required by law, court order or competent public authority;
- in the event of a business transfer, merger, restructuring or acquisition;
- in case of emergency, for example to safeguard the life, health, safety or property of an individual.
If information is shared as described above, we aim to limit the scope of the information to what is necessary for the specific purpose. Unless otherwise required by law, we require third parties to protect your personal information and comply with applicable privacy and data protection laws.
Consent and marketing communicationsAs part of our communication with guests and visitors, we may contact you by email, telephone, post or other means to inform you about services, offers, events, updates or other information related to SOHIMBRU S.A. / Floris Hotel Arlequin.
Where required by applicable law, we will ask for your consent before sending you marketing communications. You may opt out of these communications at any time by following the instructions included in our emails or by contacting us directly.
Please note that transactional or service-related communications, such as reservation confirmations, payment information, administrative updates or important service messages, may still be sent when necessary to fulfil your request or booking.
Data transfers across international bordersIn order to provide our services, it may be necessary to transfer your personal information to service providers, booking platforms, IT systems, customer service providers or other partners located outside your country of residence.
Where personal information is transferred outside the European Economic Area, SOHIMBRU S.A. / Floris Hotel Arlequin will take appropriate measures to ensure that your information is protected in accordance with applicable data protection laws. These measures may include adequacy decisions, standard contractual clauses or other legally recognised safeguards.
Access to personal informationYou have the right to request access to the personal information we hold about you. You may also request that your personal information be corrected, updated, restricted, transferred or deleted, subject to applicable legal obligations and legitimate retention requirements.
In order to prevent unauthorised disclosure of your personal information, we may ask you to provide proof of identity before responding to your request.
If you request the deletion of your personal information, we will process your request where possible. However, some information may need to be retained for a certain period in order to comply with legal, tax, accounting, administrative or contractual obligations, or to resolve disputes and protect our rights.
Security safeguardsSOHIMBRU S.A. / Floris Hotel Arlequin recognises the importance of information security and takes appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Although no method of transmission or storage is completely secure, we use reasonable safeguards designed to protect your information. These may include access controls, secure servers, password protection, encryption, firewalls, secure communication protocols and internal confidentiality procedures.
Sensitive informationIn certain circumstances, we may process information that is considered sensitive under applicable data protection laws, for example health-related information connected to accessibility needs or special room requirements.
We only process sensitive information where it is necessary for the service requested, where we are legally permitted to do so, and, where required, with your explicit consent.
Online technologiesSOHIMBRU S.A. / Floris Hotel Arlequin may use cookies, pixels, web beacons and similar technologies to obtain information about your use of our website.
A cookie is a small text file placed on your device by a website. Cookies may help us remember your preferences, improve website functionality, analyse website traffic and provide a better online experience.
Cookies may be used to:
- ensure that the website functions correctly;
- remember preferences during your visit;
- improve the performance and usability of the website;
- analyse how visitors use our website;
- provide content or communications that are more relevant to your interests.
Some cookies are strictly necessary for the functioning of the website. Other cookies, such as analytical, preference or marketing cookies, may require your consent depending on applicable law.
You can adjust your browser settings to refuse cookies or to notify you when a cookie is being placed. However, disabling cookies may affect certain features or services on our website.
Please note that third-party providers may also place cookies or similar technologies on your device when you interact with embedded content, booking tools, maps, videos, analytics tools or social media features. We recommend reviewing the privacy and cookie policies of those third parties.
Links to other websitesOur website may contain links to third-party websites for your convenience and information. SOHIMBRU S.A. / Floris Hotel Arlequin is not responsible or liable for the content, privacy practices, security measures or data collection practices of independent third-party websites.
Third-party websites accessed through links on our website have their own privacy policies and practices. We recommend that you review these policies before disclosing any personal information to those websites.
MinorsSOHIMBRU S.A. / Floris Hotel Arlequin does not knowingly seek to collect personal information directly from minors without appropriate parental or guardian consent. However, we cannot always determine the age of persons who access and use our website.
If a minor has provided us with personal information without parental or guardian consent, we encourage the parent or guardian to contact us so that we can take appropriate action, including removal of the information where applicable.
Your rightsSubject to applicable law, you have the right to:
- access your personal information;
- correct inaccurate or incomplete information;
- request deletion of your personal information;
- restrict the processing of your personal information;
- object to certain processing activities;
- withdraw your consent where processing is based on consent;
- request data portability where applicable;
- lodge a complaint with the competent data protection authority.
For Belgium, the competent authority is the Belgian Data Protection Authority.
Changes to this Privacy StatementThis Privacy Statement may be updated from time to time to reflect changes in our website, services, legal obligations or data processing practices. We recommend reviewing this Privacy Statement regularly.
ContactIf you have any questions about this Privacy Statement or if you wish to exercise your rights, please contact us at:
Nom : Sohimbru (SA) - Bruxelles (1000)
Adresse : Greepstraat 17-19, 1000 Brussel
Numéro de TVA : BE0407012097